We're here to guide you through the claim process.

Claim Process Overview
Submit Your Claim
Getting started is simple. Log into your account and fill out our intuitive digital form. Upload your documents and receipts through our secure platform – it takes just minutes.
Learn MoreInstant Verification
Our advanced system immediately validates your submission, and checks document completeness and policy coverage. Receive instant confirmation that we're processing your claim.
Automated Assessment
Our intelligent technology analyzes your claim in real-time, cross-referencing policy terms and coverage details for swift, accurate evaluation.
Quick
Resolution
Approved claims are processed for immediate payment through our partner, Transcard. Track your settlement status in real-time through our digital platform or mobile app.

We're here for you when it matters most
We know disruptions are unexpected, so our claim process is quick, simple, and always accessible.
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Advanced Automation: Our cutting-edge technology activates instantly in emergencies; processing claims swiftly and accurately. We transform stress into relief, delivering support precisely when you need it.
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Seamless Digital Experience: Your journey never stops, and neither do we. Our intuitive platform offers hassle-free claims, real-time updates, and fast resolutions worldwide, ensuring peace of mind anytime, anywhere.
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Precision and Reliability: In uncertain times, we’re here for you. Combining advanced technology with compassionate care, our system ensures each claim is handled quickly, accurately, and with the utmost empathy.
Common Questions About Your Claim Journey
Quick answers to help you understand your travel insurance claims process.
In case of a medical emergency:
- Seek immediate medical attention.
- Contact our 24/7 emergency assistance team as soon as possible +1-833-754-3725.
- Keep all documentation and receipts
- Use our mobile app or website to start your claim when safe to do so.
Your policy number can be found:
- In your policy confirmation email
- On your insurance certificate
- Wallet card
If you still can't locate it, our support team can help you retrieve it using your personal information.
After approval, payments are typically processed within 3-5 business days.
Common reasons for claim rejection include:
- Incidents not covered by policy terms.
- Missing or insufficient documentation
- Pre-existing conditions not declared
- Late claim submission
- Non-compliance with policy requirements
We provide clear explanations for any rejected claims.
Contact Us
24 Hour Emergency Assistance
+1-833-754-3725Claims Assistance (9am - 6pm ET)
+1-833-754-3704© 2025 Xodus Travel Services Inc. All Rights Reserved.